Refund & Order Resolution Policy

1. Scope

This policy describes Amino Treatment approach to order resolution, returns, replacements, and refunds for verified institutional buyers.

2. Shipping Condition Issues

If a shipment arrives visibly damaged or compromised, please contact our orders team within 48 hours of delivery and provide photos of the affected shipment along with your order number.

Verified shipping-related issues may qualify for a replacement or refund.

3. Order Errors

If you receive incorrect items or quantities, please contact our orders team within 7 days of delivery.

Amino Treatment will review the issue and, when verified, arrange a corrective shipment or refund at no additional cost to the buyer.

4. Non-Returnable Items

Opened, used, altered, or damaged products are not eligible for return.

Products that have been modified, mishandled, or otherwise changed after delivery are also not eligible for return.

5. Refund Timing

Approved refunds will be processed to the original payment method within 5–10 business days of approval.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

6. Dispute Resolution

Any disputes that cannot be resolved directly through our orders team will be handled in accordance with the applicable dispute resolution provisions contained in Amino Treatment Terms of Service.

7. Contact

For order issues, refund requests, shipping concerns, or other order-related questions, please contact Amino Treatment through the contact form available on this website.

Please include your order number and sufficient details about the issue so that we can review and respond to your request.